Blog – Customer Service
Every Door Direct Mail – Not so Simplified?
We’re hearing a whole lot of buzz, chatter and concern about the new USPS “Every Door Direct Mail” (EDDM) program launched in December 2011. Essentially, the program uses an old and outdated method of mailing (simplified addressing) to deliver mail to every address on a carrier route. EDDM was ostensibly designed to try [...]
continue readingCompact’s 5 Star Customer Service
Compact’s commitment to customer care is the #1 reason cited for the loyalty of our returning customers. Our customers know we will listen closely to their needs, be flexible, help resolve problems and be readily available when questions and concerns come up. Want to know how we do it?
It all starts at the top: [...]
Compact now offers coast to coast customer service
With Compacts acquisition of Data Solutions of America (DSOA) we have acquired a sales and service office in Cape Coral, Florida – which now completes our coast to coast customer service offering to all of our clients. We will soon have all of our customer service reps trained up on all of our new products, [...]
continue readingAddress Search…
Here at Compact we spend a lot of time helping customers track and research individual address information. One of the most common questions we hear is “Why didn’t this address show up on my list?”
One of the main challenges in answering this question can be the fact the USPS.COM web site (which many of [...]
Changing with the Seasons…
Sooner than we realize, it will be that time again. Spring really is right around the corner, next thing you know summer will be here! At this time of year we frequently get asked about “seasonal addresses”. What exactly are they and how do they affect your Residential mailing list?
The simplest [...]
Dupes or Drops… Did you know?
Did you know that when you purchase a USPS Walk Sequence/Saturation Address file, your list may contain the same exact address more than once? Most people would ask, “Wouldn’t those records be duplicates?”
Technically there is no way for us to provide you with a “duplicate” address. Each address record we output has [...]
Our Own Language – A Postal Primer
Sometimes we forget that we are spending an awful lot of time slinging mailing lingo around. For some of us in the “list world” this is second nature – for others, we might as well be speaking Greek! To those who might not live and breathe the postal jargon as we do, here [...]
continue readingResident vs. Consumer – What’s the big difference?
One of the requests I get almost every day is to explain the difference between what is commonly called a “Consumer” list and a “Resident” list. Both terms sound similar, the same addresses may actually appear on each list, but there can be quite a bit of confusion over the list types and when each [...]
continue readingCONSUMER LIST – MAPS and MORE!
Here at CIS we have just launched our new Consumer List Mapping site! We are extremely proud of our new one-of-a-kind site and excited about the increased flexibility that has been built into the Consumer List selection process in terms of flow, ease of use, creating segmented orders as well as mixing geographical selections [...]
continue readingRadius Refresher
The “Run Radius” function is one of the most popular selection tools our customers use for Residential Lists. This completely flexible tool allows radius runs by distance, quantity, or drive time. The origin can be specified as an address, center of a route or a latitude/longitude coordinate. In addition, we recently added a [...]
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